In most cases, orders are filled and sent out within 1-2 business days of receipt of payment. We use UPS Ground as our primary delivery service, however other carriers (i.e., FedEx, common carriers, etc.) may be used as well. Though we will try to meet all of your requests, we reserve the right to ship through any carrier we deem necessary.
Express orders (Next Day Air, 2nd Day Air, etc) are normally processed the same day, if received prior to 11.00 a.m (Mountain Standard Time). However, an express shipping method does not guarantee same day shipping, as we cannot predict delays. There will be no refund for any freight charges applied to any shipment that is delayed one day due to this policy.
Decorative Statues.com, in order to best serve our customers, will not hold orders unless it is specifically requested. In the event any part of your order is backordered from the manufacturer, we will ship whatever part is available. The remaining portion will ship when it is available, unless other action is requested by the customer. By purchasing from this site, you authorize us to split shipments when necessary.
If a product is damaged during shipping, it is the shipper's responsibility to file the damage claim. Below are some guidelines you (the customer) must follow in order to best ensure your claim is processed quickly and is accepted. If any of the below listed guidelines are not followed, your claim may be denied:
1. It is the receiver's responsibility to note on the bill of lading, prior to accepting delivery, any damage or possible damage.
2. If damage was concealed, and was not disclosed at time of delivery, the receiver must report such damage to Decorative Statues.com no later than 24 hours after the delivery was made.
3. The receiver must fully cooperate in assisting Decorative Statues.com to determine the outcome of the claim. This may include keeping possession of merchandise until carrier inspects and/or picks up the damaged product.